Privacy Policy for OTrup

Last Updated: February 6, 2026

Introduction

OTrup ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). The App connects users with personal trainers and gyms in Albania.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you register for an account, we collect:

• Name (first and last name)
• Email address
• Phone number
• Password (stored securely using encryption)
• User role (regular user, trainer, or gym owner)
• Profile information (profile picture, bio, location, etc.)

Trainer and Gym Owner Information

If you register as a trainer or gym owner, we additionally collect:

• Professional credentials and certifications
• Specialty areas and services offered
• Location and service areas (cities in Albania)
• Pricing information
• Availability schedules
• Training plans and diet plans (if uploaded)
• Business information (for gym owners: gym name, address, facilities)

Usage Information

We automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, access times, app features used)
• Location data (city/region for service matching)
• Booking history and transaction records
• Search queries and filter preferences

Authentication Information

When you use Google OAuth to sign in:

• We receive your Google profile information (name, email, profile picture)
• We do not receive or store your Google password

How We Use Your Information

We use the collected information for:

1. Account Management
   • Creating and managing your user account
   • Authenticating your identity
   • Enabling password resets and account recovery
2. Service Delivery
   • Connecting users with trainers and gyms
   • Processing booking requests and confirmations
   • Facilitating communication between users and trainers
   • Providing access to training plans and diet plans
3. Personalization
   • Showing relevant trainers and gyms based on your location
   • Filtering search results based on your preferences
   • Recommending services that match your interests
4. Communication
   • Sending booking confirmations and reminders
   • Providing customer support
   • Sending important updates about the App
   • Marketing communications (with your consent)
5. Analytics and Improvements
   • Analyzing app usage patterns
   • Improving app features and user experience
   • Detecting and preventing fraud or abuse
6. Legal Compliance
   • Complying with legal obligations
   • Enforcing our Terms of Service
   • Protecting our rights and those of our users

Data Storage and Security

Data Storage

• User data is stored on secure servers
• Authentication tokens are stored locally on your device using AsyncStorage
• We retain your data as long as your account is active or as needed to provide services

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Passwords and sensitive data are encrypted
• JWT Tokens: Secure authentication using JSON Web Tokens
• Secure connections: Data transmission uses HTTPS/TLS encryption
• Access controls: Limited access to personal data by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Trainers and Gym Owners

• When you book a session, trainers receive your name and contact information
• Your profile information is visible to trainers and gym owners you interact with

With Service Providers

We may share data with third-party service providers who perform services on our behalf:

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support tools

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes (subpoenas, court orders)
• Government requests
• Protection of our rights or safety of others
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Third-Party Services

Google OAuth

We use Google OAuth for authentication. When you sign in with Google:

• Google's Privacy Policy applies to the information they collect
• We only receive basic profile information (name, email, profile picture)
• You can revoke our access through your Google account settings

Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• You can access and update your profile information through the App
• You can request a copy of your personal data

Account Deletion

• You can request deletion of your account and associated data
• Contact us at support@otrup.com to request account deletion
• Some information may be retained as required by law or for legitimate business purposes

Marketing Communications

• You can opt out of promotional emails by following the unsubscribe link
• You cannot opt out of essential service-related communications

Location Data

• You can disable location services through your device settings
• This may limit some App features that require location information

Children's Privacy

The App is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you services
• Required by law
• Necessary for legitimate business purposes (fraud prevention, dispute resolution)

After account deletion, some data may be retained in anonymized form for analytics purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than Albania. These countries may have different data protection laws. By using the App, you consent to the transfer of your information to countries outside your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@otrup.com
Address: 1026, Tirana, Albania
Phone: +355675395509

Consent

By using the OTrup App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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